Problem 1. After the customer app registered and logged in to the corresponding server, the app issued instructions suggested that the device was not connected to the Internet
The first step:
Verify that the parameters of the watch are not correct, if you have problems with IMEI, or if the IP and port are not corresponding to the server,Please check parameter of message instruction:pw,123456,ts#
Method of disposition:
1.Manually set the watch's IP and port,edit a message: pw,123456,ip,x.x.x.x,y# sent to watch.The watch will return a successfully sent text messages to mobile phone.
South America: pw,123456,ip,220.127.116.11,8001#
2.manually set the IMEI:pw,123456,imei,xxxxxxxxxxxxxxx#
For example, IMEI is 359612345678902
The watch will reply message to the mobile phone.
The second step:
Make sure the sim card in your watch is not the carrier we support.
Solution: let the customer check the apn information of the sim card used on the Internet. Or directly ask them SIM card operators,Apn information mainly includes: apn name, username, password, MCCMNC these four parameters
Then edit SMS command set the apn, message format, pw,123456,apn,apn name,username,password,mccmnc#.
Set the APN SMS commands:pw,123456,apn,i.sarenet.es,,,21403#
The watch will return to the mobile phone SMS
The following is our 5 foreign server corresponding to the IP and port:
Chinese Hongkong, Taiwan, Macao
The corresponding ip,18.104.22.168,8001#
European and African countries:
Select Europe Afrika
The corresponding ip,22.214.171.124,8001#
Asian countries and Oceania:
Select Asia Oceania
The corresponding ip,126.96.36.199,8001#
Select North America
The corresponding ip,188.8.131.52,8001#
South american nations:
Select South America
The corresponding ip,184.108.40.206,8001#